How to contact Customer Service teams in the Information Technology and Services industry
Our database lists 24,209 Customer Service professionals in the Information Technology and Services industry including 3,414 in France. Here's who they are and how to reach them.
Who these professionals are
Customer service professionals in the Information Technology and Services sector are pivotal in ensuring client satisfaction, managing incidents, and driving continuous product improvements. Their expertise is critical for companies looking to retain their customer base or enhance their technical and functional support. These roles are often on the front line for identifying client needs and providing valuable feedback to product or sales teams.
Reaching out to these professionals is particularly relevant for SaaS providers, software vendors, or IT service providers. Whether to propose an integration, a support tool, or a strategic partnership, their influence on purchasing or adoption decisions is often underestimated. Their direct access to end-users makes them effective channels for validating an offer or identifying improvement opportunities.
Breakdown by company size
How to contact them
To identify these professionals, start by targeting the most common job titles: Head of Customer Success, Customer Success Manager, Support Manager, or Head of Support. On LinkedIn, use filters by industry (Information Technology and Services) and keywords in job titles. Companies with over 10,000 employees account for nearly 23% of these profiles, but SMEs (51-200 employees) also represent a significant share (13%).
Once contacts are identified, verify the deliverability of professional email addresses using tools like Listar, which helps find and validate contact details in real time. Prefer generic email formats such as firstname.lastname@company.com or firstname@company.com, and avoid personal addresses or overly generic aliases (e.g., contact@). To maximize your chances, combine email with a personalized LinkedIn message, referencing a specific point related to their role (e.g., improving customer support).
Job titles to search for
Useful tools: email permutator, free email verifier, email formats by company. See also our B2B data enrichment guide.
Frequently asked questions
What are the most common job titles for customer service in IT?
The most frequent titles in French are: Directeur du service client, Responsable support, Customer Success Manager, Chargé de clientèle. In English: Head of Customer Success, Customer Success Manager, Support Manager, Head of Support.
How to structure a prospecting email for these professionals?
Personalize the subject line with a concrete challenge (e.g., « Optimize your customer support with [solution] »). In the body, mention a specific pain point for their sector (e.g., reducing response times, automating tickets) and offer a demo or a 15-minute call. Avoid overly generic messages or those focused on your product without addressing their needs.
What are the common pitfalls to avoid when prospecting customer service teams?
Do not confuse customer service with technical support: their priorities differ (customer experience vs. bug resolution). Also, avoid targeting only large companies: SMEs and mid-sized enterprises (51-1000 employees) account for 40% of the profiles in our database. Finally, always verify email deliverability before sending to avoid bounces.
Customer Service in other industries
Other functions in Information Technology and Services
Find Customer Service contacts in Information Technology and Services
Listar finds and verifies professional emails and phones from a name and a company, with a waterfall across 30+ sources.
Try Listar